{"id":3671,"date":"2022-09-22T00:53:21","date_gmt":"2022-09-22T00:53:21","guid":{"rendered":"https:\/\/dsb2b.assemblyweb.net\/?page_id=3671"},"modified":"2022-10-12T03:17:57","modified_gmt":"2022-10-12T03:17:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/dropshippingb2b.com\/fr\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull\" style=\"min-height:350px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-u-002-du-002-dast-global-color-0-background-color has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1600\" class=\"wp-block-cover__image-background wp-image-2834\" alt=\"\" src=\"https:\/\/dropshippingb2b.com\/wp-content\/uploads\/2022\/01\/wwtech-portada-duotone.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/dropshippingb2b.com\/wp-content\/uploads\/2022\/01\/wwtech-portada-duotone.jpg 1200w, https:\/\/dropshippingb2b.com\/wp-content\/uploads\/2022\/01\/wwtech-portada-duotone-225x300.jpg 225w, https:\/\/dropshippingb2b.com\/wp-content\/uploads\/2022\/01\/wwtech-portada-duotone-768x1024.jpg 768w, https:\/\/dropshippingb2b.com\/wp-content\/uploads\/2022\/01\/wwtech-portada-duotone-1152x1536.jpg 1152w, https:\/\/dropshippingb2b.com\/wp-content\/uploads\/2022\/01\/wwtech-portada-duotone-300x400.jpg 300w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"inherit-container-width wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<h2 class=\"has-text-align-left has-white-color has-text-color wp-block-heading\"><strong>Questions fr\u00e9quentes<\/strong><\/h2>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"inherit-container-width wp-block-group alignfull has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fafafa\"><div class=\"wp-block-group__inner-container\">\n<div class=\"inherit-container-width wp-block-group mt--50 has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#ffffff\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-36710\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>COMMENT FONCTIONNE L&rsquo;INT\u00c9GRATION DU CATALOGUE DE PRODUITS&nbsp;?<\/strong><\/h2><div id=\"ac-36710\" class=\"c-accordion__content\">\n<p>Le catalogue de produits (flux de donn\u00e9es) que nous transmettons est standard et peut donc \u00eatre int\u00e9gr\u00e9 \u00e0 n&rsquo;importe quel syst\u00e8me en d\u00e9veloppant une interface.<br>Il est disponible en 4 formats : fichier statique (CSV, XML, JSON) mis \u00e0 jour par nos syst\u00e8mes toutes les 2 heures ; Flux LVE (API) mis \u00e0 jour en temps r\u00e9el<br>Nous conseillons g\u00e9n\u00e9ralement \u00e0 nos clients de se fier au personnel informatique de leur entreprise ou au d\u00e9veloppeur qui a cr\u00e9\u00e9 le site Web car chaque syst\u00e8me a ses propres fonctionnalit\u00e9s.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link\" href=\"\/fr\/flux-de-donnees\">Voici toutes les informations \u00e0 ce sujet<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-36711\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">QUELS SONT LES FRAIS D&rsquo;EXPEDITION ?<\/h2><div id=\"ac-36711\" class=\"c-accordion__content\">\n<p>En souscrivant \u00e0 <strong>l&rsquo;abonnement DROPSHIPPING<\/strong>, vous pouvez profiter d&rsquo;un service appel\u00e9 \u00ab\u00a0Cl\u00e9 en main\u00a0\u00bb gr\u00e2ce auquel les envois sont effectu\u00e9s au nom et pour le compte du d\u00e9taillant mais en utilisant nos codes de messagerie.<br>De cette fa\u00e7on, vous pouvez profiter de tarifs fixes concernant les frais d&rsquo;exp\u00e9dition et de traitement logistique des colis.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link\" href=\"\/fr\/logistique\">Voici toutes les informations \u00e0 ce sujet<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-36712\" class=\"c-accordion__title js-accordion-controller\" role=\"button\">DOIS-JE M&rsquo;INSCRIRE \u00c0 UN ABONNEMENT POUR TRAVAILLER AVEC VOUS?<\/h2><div id=\"ac-36712\" class=\"c-accordion__content\">\n<p>Oui, il existe deux types d&rsquo;abonnements :<strong> DATA FLOW <\/strong>et<strong> DROPSHIPPING<\/strong>.<br>Les deux vous permettent d&rsquo;avoir acc\u00e8s au catalogue de produits, mais:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>avec le service <strong>DATA FLOW<\/strong>, vous acc\u00e9dez au portail de vente en gros et passez une commande B2B compos\u00e9e de tous les articles dont vous avez besoin&nbsp;; les marchandises sont exp\u00e9di\u00e9es \u00e0 l&rsquo;entrep\u00f4t du client et de l\u00e0 seront redirig\u00e9es vers les utilisateurs finaux<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>avec l&rsquo;abonnement <strong>DROPSHIPPING<\/strong>, vous acc\u00e9dez au logiciel en ligne que nous avons d\u00e9velopp\u00e9 (appel\u00e9 DROPSHIPPING PLATFORM) qui vous permet de passer une seule commande en gros avec autant d&rsquo;adresses de livraison qu&rsquo;il y a d&rsquo;articles achet\u00e9s dans la commande&nbsp;; chaque produit sera envoy\u00e9 \u00e0 l&rsquo;utilisateur final directement depuis la logistique externe avec laquelle nous collaborons.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link\" href=\"\/fr\/nos-services\">Voici toutes les informations \u00e0 ce sujet<\/a><\/div>\n<\/div>\n\n\n\n<p>L&rsquo;un des aspects les plus importants est le service gratuit: en atteignant un chiffre d&rsquo;affaires minimum pr\u00e9d\u00e9termin\u00e9 au cours du trimestre d&rsquo;abonnement, un avoir est \u00e9mis sur les biens achet\u00e9s pour le m\u00eame montant que le co\u00fbt du service.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n\n\n\n<p><br><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-36713\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong>QUELS SONT LES DELAIS DE LIVRAISON ?<\/strong><\/h2><div id=\"ac-36713\" class=\"c-accordion__content\">\n<p>Quant aux d\u00e9lais de livraison, ils d\u00e9pendent des coursiers ; nous n&rsquo;utilisons que des services de messagerie principaux tels que UPS, FedEx, DHL.<br>Plus d&rsquo;informations sont disponibles sur leurs sites Web.<br>Ce que nous pouvons garantir, c&rsquo;est la rapidit\u00e9 avec laquelle un article quitte notre entrep\u00f4t ; pour ce faire, nous avons divis\u00e9 les produits en trois cat\u00e9gories en fonction du d\u00e9lai d&rsquo;ex\u00e9cution:<br><strong>Les produits rapides<\/strong> (ic\u00f4ne fus\u00e9e rouge sur le site &#8211; speed_shipping 2 dans le flux de donn\u00e9es) sont en stock dans notre entrep\u00f4t et ont un d\u00e9lai de traitement de 24 heures. R\u00e9ception de la commande avant 12h00, ces produits sont exp\u00e9di\u00e9s le jour m\u00eame. Le pourcentage d&rsquo;\u00e9vasion est \u00e9gal \u00e0 100 % ;<br><strong>Exp\u00e9dition standard<\/strong>: ces produits (ic\u00f4ne de camionnette bleue sur le site &#8211; speed_shipping 1 dans le flux de donn\u00e9es) sont en stock dans des entrep\u00f4ts externes et ont un d\u00e9lai de traitement moyen de 3\/5 jours ouvr\u00e9s ; Le taux d&rsquo;\u00e9vasion moyen est d&rsquo;environ 90 %.<br><strong>Exp\u00e9dition lente<\/strong>: ces produits (ic\u00f4ne tortue &#8211; speed_shipping 0) sont \u00e0 commander aupr\u00e8s de la maison m\u00e8re et ont un d\u00e9lai de traitement de 10 jours ouvr\u00e9s. L&rsquo;ex\u00e9cution de ces produits n&rsquo;est pas garantie \u00e0 100%<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-36714\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong>COMMENT FONCTIONNENT LES RETOURS<\/strong>?<\/strong><\/h2><div id=\"ac-36714\" class=\"c-accordion__content\">\n<p>Il convient de garder \u00e0 l&rsquo;esprit que les r\u00e8gles de retour B2B sont diff\u00e9rentes de celles du march\u00e9 B2C.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link\" href=\"\/fr\/retour\">Notre politique de retour est disponible ici<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-pb-accordion-item c-accordion__item js-accordion-item no-js\" data-initially-open=\"false\" data-click-to-close=\"true\" data-auto-close=\"true\" data-scroll=\"false\" data-scroll-offset=\"0\"><h2 id=\"at-36715\" class=\"c-accordion__title js-accordion-controller\" role=\"button\"><strong><strong>QUEL EST LE CO\u00dbT DE MANUTENTION <\/strong><\/strong><\/h2><div id=\"ac-36715\" class=\"c-accordion__content\">\n<p>Il s&rsquo;agit d&rsquo;un co\u00fbt de gestion appliqu\u00e9 \u00e0 toutes les commandes grossistes dont le total est inf\u00e9rieur \u00e0 un minimum pr\u00e9\u00e9tabli ; dans notre cas, le minimum pr\u00e9\u00e9tabli est de 300,00 \u20ac et le co\u00fbt de traitement est de 20,00 \u20ac.<br>En souscrivant \u00e0 l&rsquo;abonnement <strong>DATA FLOW <\/strong>ce co\u00fbt est r\u00e9duit de 50% tandis qu&rsquo;avec le service <strong>DROPSHIPPING<\/strong> de 100%.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"inherit-container-width wp-block-group alignfull has-background is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#fae4d6\"><div class=\"wp-block-group__inner-container\">\n<h3 class=\"has-text-align-center wp-block-heading\">ENCORE DES DOUTES ?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Consultez la foire aux questions ou parlez \u00e0 l&rsquo;un de nous<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-8 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-text-color\" href=\"\/fr\/faq\" style=\"color:#e5742e\">VISITEZ LA FAQ<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link\" href=\"\/fr\/contacts\">NOUS CONTACTER<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"plain-container","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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